UX Designer & Researcher

Service design and organisational change. Previously at: Social Finance, Local Digital Collaboration at MHCLG, GDS, Cabinet Office, M&CSaatchi.

Head of Product Management @NHSEngland. Prev. @NHSDigital @HMRCgovUK. Helps teams make better things (including better teams). Views expressed are my own.

Leading digital, data, tech and customer service at Royal Borough of Greenwich. Thoughts on leadership, inclusion and better services. Compulsive optimist.

Strategist, designer, product-er and team builder. Previously: Agency land big cheese; senior/lead product and service person at HMRC, DWP, and bits of the NHS.

From hacker, software researcher, system engineer to leader, executive, strategizer. Writer: #ArtOfChangeLeadershipStrategy https://yokosopress.se